These conditions set out the rights, obligations and responsibilities of the Remover (‘we’, ‘us’ or ‘our’) and the Customer (‘you’ or ‘your’).  These terms and conditions can only be changed with the prior written agreement of both the Remover and the Customer.  It is important that you read them carefully.



1.0   Our quotation is an inclusive price.  This includes fixed prices and hourly rates where applicable.


2.0   We reserve the right to amend the price stated in the quotation to take account of changes of circumstances which were not taken into account when preparing our quotation and are confirmed to us in writing.  Such factors may include the following :-

(a)     Where the work is not carried out within 3 months of the date stated in the quotation.  A revised quotation will be provided.  Any increases will match net cost increases.

(b)     Increased costs resulting from currency fluctuations or changes in taxation, freight charges or increased road fuel prices.

(c)      We have to collect or deliver goods at your request to above ground and first floor and were not made aware of this at time of quotation.

(d)     We supply any additional services.

(e)     The work is carried out outside normal working hours ( 9.00 am to 5.00 pm ) at your request after the quotation is given.

(f)      We are requested to provide additional services not included in the quotation, including the moving of extra goods.

(g)     We are unable to access the collection or delivery point or such access is inadequate or inappropriate for our vehicles. If access is not possible then we may offer the alternative for you to hire at your expense a smaller vehicle. We will then tranship the load piece-meal and will charge for the extra time needed on a pro rata basis. If our driver is required to drive the hired vehicle then all insurance cover for the vehicle and goods carried must be organised and paid for by yourselves.

(h)     We have to pay parking, parking penalty charges or any toll or congestion charges unless the charge is issued as a result of our negligence.

(i)      There are delays or events outside of our reasonable control which increase the cost or resources required to complete the work.

(j)      Our quotation does not constitute a contract and accordingly there is no contact between us until you have accepted our quotation and instructed us. The contract will then be on these Terms and Conditions.

2.1  Where the price needs to be amended, an updated written quotation will be provided as soon as possible.

2.2  If you do not wish to proceed with the increased price, then you do have the right to cancel within 14 days.  Any monies paid will be refunded.  However, if you have already given written approval for the work to begin before the end of the cancellation period then you will be required to pay for goods or services already provided.  If you wish to cancel the contract you must do so in writing and deliver personally or send (by post or electronically) to the Director, Sean O’ Connor.  The notice of cancellation is deemed to be served as soon as it is posted or the day it is sent as an electronic communication (e.g. email).

Additional Work

3.0   Unless otherwise agreed in writing the following is not included in the quotation:-

(a)     Dismantling or assembly of units including flatpack.

(b)     Disconnecting, reconnecting, dismantling or reassembling any appliances, fixtures, fittings or equipment.

(c)      Taking up or removal of fitted floor coverings.

(d)     The movement of any item or items which our staff reasonably believe they cannot move safely, whether due to its nature or position.

(e)     You are recommended to make arrangements for any such work to be provided for separately.

(f)      If you have requested and paid for a dismantling and/or reassembling service it is on the express understanding that as we are dealing with previously erected goods, whilst all care will be taken, we will not be liable for any damage howsoever caused.

Your Responsibilities

4. 0  You must:-

(a)     Declare in writing to us the value of the goods being removed (unless you elect for our standard liability which is limited to £50 per item as set out in clause 10.0).

(b)     Obtain at your own expense all permissions, consents, licences, permits or customs documents required for the removal of the goods.

(c)      Be present either personally or through an authorised representative during the collection and delivery process.

(d)     Prepare and stabilise all appliances prior to their removal.

(e)     Take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and check to ensure that all your goods are duly removed.

(f)      Provide proper protection for goods left unattended or in unoccupied premises.

(g)     If you have elected to pack yourself then all packing is to be completed by the time of commencement of the move. If this has not happened and it adds unforeseen time to the move then extra charges will apply pro rata to price quoted.  This is calculated by taking the price quoted, dividing it by 8 standard working hours which gives our hourly rate (e.g. £840 ÷ 8 = £105 per hour).

(h)     Empty, defrost and clean refrigerators and freezing equipment.

(i)      In addition you must provide us with contact details during the removal process including transit of goods to the point of delivery.

(j)      We will not be liable for any loss, damage, cost or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of our own negligence or breach of contract.

Ownership of Goods

5.0  You confirm to us that the goods being removed are your property or that you have the authority of the owner to enter into this contract in relation to the removal of the goods and storage thereof.

5.1  You undertake to indemnify us for any claims and keep us indemnified against any claims resulting from any breach by you of clause 5.

Excluded Goods

6.0  Unless previously agreed by us in writing by a director the following items are excluded from this contract and will not be removed:-

(a)     Prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items such as aerosols, paints and firearms and/or ammunition. Also gas in any form or bulk liquids including oils, fuels and/or cleaning products.

(b)     Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or collections of any similar kind.

(c)      Any goods likely to encourage vermin or other pests or to cause infestation or contamination.

(d)     Perishable items and/or those requiring a controlled environment or refrigerated or frozen food or drink.

(e)     Animals, birds, fish or any livestock.

(f)      Goods requiring any licence or government consent for export or import or any movement contemplated within the removal.

(g)     If we do agree to remove any such goods we will not accept any liability for loss or damage unless we are negligent or in breach of contract. If you submit any such goods without our knowledge we will make them available for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in relation to the disposal of any such goods. You must indemnify us against any additional charges, expenses, damages, costs or claims incurred by us as a result.

(h)     We accept no liability for any garden furniture, pots, plants etc due to the nature of weathering that can make such items unstable and brittle.


7.0  We are happy to take provisional dates for moving days but please note that this does not form a guaranteed booking (‘confirmed fixed booking’).

7.1  Confirmed fixed bookings are made on a first come, first served basis and are subject to availability.

7.2  When you know your definite moving date, you can secure the date with a confirmed fixed booking with a 10% non-refundable deposit.  Deposits are payable at the time of booking by way of cleared payment.

7.3  If your move goes ahead on the confirmed fixed date, your deposit amount will be deducted from your final bill.

7.4  If your confirmed fixed date changes, you will need to secure your new date with a further 10% deposit.

7.5  For hourly rate removals, an upfront non-refundable payment is required for the first 2 hours of the booking by way of a deposit.  Any remaining balance will be payable on the day of the removal.

Postponement and Cancellation

8.0  If this agreement is postponed or cancelled we may charge you depending on the amount of notice given. Our charges are as follows:-

(a)     No charge for cancellations up until your booked removal date but you will lose your non-refundable deposit.

(b)     If you cancel on the day of your booked removal date, we do reserve the right to charge up to and not more than 50% of the removal charge including the non-refundable deposit.

(c)      If key exchange does not happen on the removal day after we have loaded then we will arrange storage for your goods at your cost. We will then reorganise your re-delivery at the same cost to you of the original booked move.


9.0  You must pay our charges either in advance of the removal or by 1pm at the latest on the day of the removal.

9.1  We reserve the right to ask for full advance payment only on some national and international removals.  We will inform you in writing if this is required.

9.2  You must not withhold any part of the agreed price.

9.3  We reserve the right to charge interest on overdue amounts.  Interest is charged on a daily basis calculated at 3% per annum above the prevailing base rate for the time being of the Bank of England.

9.4  Payment terms may only be varied with our written agreement in advance.

Our Liability for Loss or Damage

10.0  Our liability for negligence or breach of contract or otherwise under common law in relation to your goods is limited to the value declared to us under Clause 4 (a) or £60,000 (£20,000 per vehicle load) whichever is the least. If no such value is declared, or if you so elect for ‘standard liability’, the maximum amount is £50 per item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container. These limits may affect the quotation.

10.1  We are not liable on a ‘new for old‘ basis for any lost or damaged goods if you have elected for ‘standard liability’.

10.2  We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions against our advice and in a manner that is likely to cause damage.

10.3  You must notify us as soon as possible of any damage to premises and to goods for removal.

10.4  We may offer at an extra charge of £30.00 ‘extended liability’ cover.  This amount may occasionally be offered at a discounted price. Extended Liability must be agreed prior to the move and will cover as standard goods up to the value you request to a maximum of £60,000 (£20,000 per vehicle load). An excess of £50 will apply to any claims within this warranty.  With this cover a valuation must be given by yourself on the Valued Inventory Form provided.   We recommend this option as giving you the most comprehensive cover.

10.5  The moving of flat pack furniture will be carried out with reasonable care and skill, however, flat pack furniture can be prone to damage when moved.  We shall not be liable for damage to flat pack units that we are asked to move in their completed state, unless the damage is caused by our negligence.

10.6  We shall not be liable for scuffs or other removal marks to soft furnishings and/or mattresses that are not protected or that we have not been requested to supply and fit such coverings and protection to, unless the damage is caused by our negligence.  Our work will be carried out with reasonable care and skill, however, coverings are recommended for all furniture.

10.7  As third party contractors (e.g. Builders) or others are occasionally present during collection or delivery of your goods, it is not always possible to ascertain who was responsible for any loss or damage to property or goods.  We therefore limit our liability as follows:-

(a)   We will only be liable if we cause loss or damage as a result of our negligence or breach of contract, we are not liable for loss or damage caused by a third party.

(b)   If we move your goods under your express instruction and against our advice which results in damage then we will not be liable.

Excluded Risks

11.0  We are not liable for the following:-

(a)     Loss or damage to cars or other motor vehicles unless carried in an enclosed vehicle or trailer specially constructed for the purpose.

(b)     Electrical and mechanical derangement, unless shown to be as a result of physical external damage to the item concerned or as a result of fire, flood, collision or overturning of road vehicle or other conveyance.

(c)      Breakage, scratching, denting, chipping, staining and tearing of items packed by you including trunks, suitcases and the like unless reasonably attributed to physical damage to such items caused by collision or overturning of road vehicle or other conveyance. To reiterate and clarify self packed items are not covered.

(d)     This policy shall also exclude claims for missing items unless an inventory is supplied by you and approved by us prior to the move.

(e)     Loss or damage which occurs prior to collection or packing by us or after delivery or unpacking by us.

(f)      Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities and stamps or collections of a similar kind.

(g)     Loss or damage caused by wear and tear, general deterioration, warping or shrinkage, moth or vermin unless it can be reasonably demonstrated that such loss or damage arose as a result of our actions or failings.

(h)     Damages or costs resulting indirectly from, or as a consequence of, loss or damage including but not limited to loss of use or amenity.

(i)      Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects howsoever caused and/or goods likely to encourage vermin and other pests to cause infection. Outdoor and garden pots and containers are specifically excluded form any cover.

(j)      Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and/ or ammunition.

(k)     Animals and their cages or tanks including pets, birds or fish.

(l)      Mysterious disappearance of customers goods in transit unless evidence (inventory) can be provided to prove beyond reasonable doubt that the loss is solely attributable to the dishonest actions of an employee.

(m)    None of our employees will incur any liability to you.

(n)     If the value of your goods in transit is, at the time of loss or damage, collectively of greater value than the value declared, then you will bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value.

(o)     Our liability is limited to the reasonable cost of repair and no claim will be considered in respect of any depreciation in value of any item as a result of such repair.

(p)     Where any item consists of items in a pair or set, we will not pay more than the value of any particular part or parts which may be lost or damaged, without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the declared value of the pair or set.

Delays In transit

12.0  Unless specifically agreed all arrival and departure times are estimates only.

12.1  If a specific timetable is agreed in writing between us and any delay within our reasonable control occurs we will pay for your reasonable expenses resulting from our failure to keep to the agreed written timetable. If through no fault of ours we are unable to deliver your goods and take them into storage then any additional storage charges and delivery charges incurred as a result will be at your expense.

Time Limit For Making a Claim

13.0  You must notify us of any loss or damage within a reasonable time of your delivery of goods by us to their destination unless we agree in writing to an extension of this time limit. If you fail to make a notification to us of such loss or damage within this time scale we will not be liable.

Withholding or Disposal of the Goods

14.0  We have the right to withhold and/or ultimately dispose of some or all of the goods until you have paid our charges and any other monies due under this or any other agreement between us.


15.0  We reserve the right to sub-contract part or all of the work provided for under this agreement in which case these Terms and Conditions will continue to apply in full.

Removals into Storage

16.0  Any removals into a storage unit does not include the use of our protective covers or blankets during storage.  Our covers and blankets will be removed as your items are placed into the storage unit.  It is your responsibility to provide protection for your items whilst in storage.

16.1  We do not accept any responsibility for your items whilst in storage.  You should direct any queries or concerns to the storage provider directly.

16.2  Storage fees are payable directly to your storage provider.  We do not pay storage fees on your behalf.

Applicable Law

17.0  These Terms and Conditions are subject to the Law of England and Wales.

Whole Agreement

18.0  These Terms and Conditions together with our quotation form the whole agreement between us and all other correspondence or oral discussions or representations are excluded.


19.0  We may terminate this contract on three months notice in writing or after three months following the quotation date.