Frequently asked questions about our removals and storage services

Get answers to some of our frequently asked questions

This is the most frequently asked question, as a rough guide the cost of a removal is usually based on the volume of belongings you are wishing to move, the distance you are moving and the services you select. To get an accurate quote we advise booking a home visit or video survey for a free no obligation quotation.

If you have had a pre-move survey and have been given a fixed price quotation, then we do ask for a non-refundable 10% deposit to be made when booking your confirmed moving date.  If you have opted for an hourly rate move, then we do require an upfront payment for the first 2 hours by way of a non-refundable deposit when booking your move.

Payment is to be made either in advance of your move or by 1 pm on the day of your move at the latest.  We may request advance payment on some national and international moves.

The pre-move survey allows us to accurately assess the volume of goods that need to be moved, size of vehicle(s) required and the manpower needed.  This enables us to provide an accurate fixed price quotation for our services. It also gives you the chance to raise any concerns and ask questions. At this point, you should also get a feel for our company and know that its a company you can trust with your possessions.  If you decide not to have a pre-move survey then we do offer an hourly rate for your removals.

We are happy to take a provisional date for your move, but please note that this does not form a guaranteed confirmed booking.  Confirmed bookings are made on a first come, first served basis and are subject to availability.  When a definite moving date is known, you can place a confirmed booking with us.

This is really down to personal preference and time. If you are happy and able to pack your possessions, then this may be the choice for you. However, if you are busy or would like the peace of mind that a professional has done it for you then a packing service may be the choice for you. Whatever your requirements discuss them with us.

Packing materials are included in our Gold and Platinum packages.

We do have the option to purchase packing materials for all other packages.

Please let us know if you would like us to supply your packing materials.

If you chose to have fixed price removals then there are no additional charges payable for key waiting time during working hours.  However, if you chose to go for the hourly removals then the standard hourly rate applies.

No, we do not disconnect or re-connect any of these items. You must ensure that these items are disconnected by a professional trades person prior to our arrival on your moving day.

We do request that customers empty their lofts where possible.  However, we are happy to do this providing there is safe and suitable access.  Please discuss this with us during your home visit or video survey.

If you need assistance with disassembling and reassembling furniture please mention this during the pre-move survey.

Our team are always on hand to help and if you find you are struggling to get everything done in time for your move just let us know.

We are happy to move outdoor goods providing they are in good, clean condition.  Plants must be bagged by you, preferably in heavy duty rubble bags.  Please inform us at the time of the home visit of any garden items to be moved.

We are unable to move flammable products (such as gas, fuel, paint, oil etc), cash, jewellery, pets and livestock.

Not everything fits into boxes, if you have any questions about how to pack or protect an item please get in touch for advice.

We have a range of padded protection covers for TV’s, pictures, sofas, mattresses and appliances as well as bubble wrap and blankets.

Yes, we have secure, flexible storage facilities available.

Ideally as soon as you know you are moving, especially if you are moving during busy periods such as over the summer or Christmas holidays.

If you are moving a short distance, it can be disconnected immediately before loading and then off loaded first at your new home. However if it will be disconected from longer than an hours we recommend that it should be defrosted before you move.

If you have chosen one of our packing services then leave it to us. Otherwise, breakables and heavy items should be removed from drawers and packed separately. Clothes, towels, linen and lighter non breakable items can be left in the drawers and our team will ensure they are secured ready for transport.

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